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Waffa Technology configures a WhatsApp-first CRM around your existing sales process and business number, so every lead, follow-up and quotation stays in one clear pipeline. Fixed PKR pricing, staff training and local support included.
Most Pakistani sales teams do not lose deals because the product is wrong. They lose them because the follow-up is late, the customer's message is buried in a personal WhatsApp chat, or the quotation sits in someone's laptop folder. Leads arrive from Facebook, WhatsApp, phone calls and walk-ins, then live in five different places. A CRM brings those conversations, contact details, tasks and quotations into one system, so the team can see what needs attention today instead of guessing. The result is not magic; it is a simple, repeatable sales process that survives staff holidays and turnover.
Waffa Technology provides CRM software in Pakistan for small and growing sales teams, with WhatsApp at the centre rather than added as an afterthought. We start with how your team already sells: who receives the enquiry, how quickly they reply, what qualifies a lead, and when a quotation should be sent. Then we configure the pipeline, message templates, reminders and reports around that process, and review it with the people who will use it daily. Because the system uses your existing WhatsApp number and familiar screens, adoption is faster than forcing a sales team onto a generic imported CRM.
You get a shared WhatsApp inbox, lead capture from forms and ads, a visual pipeline, follow-up reminders, quotation tracking and reports that show which sources and salespeople are converting. Owner dashboards work on mobile, and the CRM can connect with your website, ERP or POS when you need one view of the customer. Every project includes data import, training in Urdu or English, and a fixed written scope in PKR. We would rather deliver a focused system your team uses daily than an oversized platform that looks impressive in a demo and sits unused.
Lead leakage is usually invisible until someone adds up the numbers. An enquiry arrives at 9pm, the salesperson sees it the next afternoon, the customer has already spoken to a competitor, and nobody records the loss. When every conversation sits in a personal phone, the business cannot tell how many leads were received, how many were answered, or why the rest went cold. A CRM makes those gaps visible and gives managers a simple way to close them without standing over the team.
A pipeline also improves forecasting. Instead of asking each salesperson for a verbal update, the owner can see which deals are at quotation, negotiation or follow-up, which are stuck, and which need help. Source-wise reporting shows whether Facebook ads, referrals or walk-ins produce the best customers. That makes budget decisions easier: spend more where enquiries actually convert, and fix the channels that only produce noise. Salespeople benefit too, because their next action is already listed instead of remembered.
WhatsApp adds a local complication. Customers send voice notes, photos of documents, messages after midnight and follow-ups from family numbers. If one salesperson owns the phone, the business loses visibility when that person is on leave or leaves the company. A shared, WhatsApp-first CRM keeps the conversation history with the customer record, so anyone on the team can pick up the thread with context and the right tone. It also separates business contacts from personal chats, which matters for privacy on both sides.
We deliver the parts of a CRM that a sales team uses every day, then add automation and integrations as the process settles. You can start with a shared inbox and pipeline, or with a fuller setup connected to your ERP.
Bring your business number into one team inbox where staff can reply, assign chats, add notes and see the full conversation history without passing a phone around.
Create leads automatically from website forms, landing pages, Facebook and Instagram lead ads, missed calls and WhatsApp click-to-chat, with the source recorded.
A visual pipeline with your own stages plus tasks, reminders and escalation rules, so no enquiry sits unanswered or forgotten after a quotation.
Prepare quotations from templates, record versions and approvals, see when a customer has viewed an offer, and move won deals into invoicing or your ERP.
Track enquiries by source, first response time, conversion at each stage, lost reasons and team activity, with owner dashboards that work on mobile.
Connect customer records, orders, invoices and stock status with your website, ERP or POS so the sales team works from complete information.
A CRM should reflect the way your industry sells, not force every business into the same funnel. A property agent needs site visits and document follow-ups; an admissions team needs programme interest and parent conversations; a clinic needs appointment slots and privacy; a distributor needs repeat order cycles and credit terms. We configure stages, fields, templates and reports around those realities, then remove anything your team does not need.
The same customer often appears in more than one place: a WhatsApp message, a website form, an ERP invoice and a POS sale. We connect those records where practical so your team can see the full relationship rather than a fragment. For example, a distributor's salesperson can open a dealer's record and see past orders, outstanding balance and the last WhatsApp follow-up before making a call. These are illustrative setups; the final scope depends on your systems and access.
Capture portal, Facebook and signboard enquiries, assign agents by area or budget, schedule site visits and keep every follow-up and document in one record.
Track admission enquiries by programme and campus, schedule counsellor calls and demo classes, send fee and document reminders, and follow each applicant until enrolment.
Manage appointment requests, doctor availability, reminders and post-visit follow-ups while keeping patient conversations separate from general sales leads.
Handle dealer and buyer enquiries, sample requests, repeat order cycles and quotations, with territory assignment and credit terms visible to the sales team.
Move each enquiry through consultation, document collection, application and visa stages, with deadlines, payments and consultant ownership clearly recorded.
Bring social media messages, abandoned carts and order queries into one queue, confirm cash-on-delivery orders, handle returns and identify repeat customers.
Features only matter if they reduce effort. Our CRM keeps the common actions close to the surface: reply to a WhatsApp message, log a call, set the next follow-up, send a quotation and update the stage. We avoid screens that require ten clicks before a salesperson can record a two-minute call.
Labels, templates and training can be delivered in English or Roman Urdu, because a system that matches how your team speaks is used more consistently than one that sounds like a textbook.
One business number connected to a shared inbox, with conversation assignment, internal notes, quick replies and a clear record of who replied and when.
Route new leads by source, city, product, language or round-robin, with automatic ownership and alerts when a lead is not contacted within your response target.
Record inbound and outbound calls, outcomes and next steps alongside WhatsApp messages, quotations and emails so the full context is always available.
Use familiar Roman Urdu stage names, message templates and field labels where that helps adoption, while keeping reports and exports in clear English.
Decide who can see all leads, who sees only their own, who can export data and who can approve discounts or quotations, with activity logs for accountability.
Salespeople can update stages, log visits, check follow-ups and reply to customers from a phone browser, which matters for field sales and site visits.
Implementation is a sales project, not just a software installation. We map the process first, then configure the system and train the people who will use it every day.
We meet your sales lead, listen to how enquiries arrive and walk through real examples from first message to closed deal. We document stages, decision points, response expectations and the reports the owner needs.
We configure pipelines, fields, lead sources, assignment rules, reminders and quotation stages around the mapped process. Your team reviews the setup on sample records before any live data is imported.
We check your number's eligibility, connect it through the appropriate WhatsApp Business API or supported setup, prepare message templates and test sending, receiving and assignment with the team.
We import contacts, leads and relevant history from Excel or your previous system, remove obvious duplicates, and train salespeople, supervisors and owners on real scenarios in Urdu or English.
We launch with agreed response targets, follow-up rules and escalation paths, monitor the first weeks, fix gaps and adjust reports once real pipeline data starts to accumulate.
CRM pricing depends on the number of users, WhatsApp setup, integrations, data migration and how much customisation your sales process needs. These indicative ranges are based on projects we typically deliver; every engagement receives a fixed written quote before development begins.
PKR 90,000 - 160,000
Best for: Small teams of two to five salespeople moving off spreadsheets and personal phones
PKR 160,000 - 320,000
Best for: Growing sales teams handling multiple lead sources and quotation workflows
PKR 320,000 - 650,000+
Best for: Multi-branch, distribution, real estate and education groups with existing systems
WhatsApp Business API conversation charges, SMS, hosting and domain renewals are billed separately at actual cost. Final pricing depends on users, message volume, integrations and migration. We confirm the full scope, including what is not included, in writing before work starts.
We configure rather than resell. A subscription CRM can be useful, but it rarely matches the way a Pakistani sales team handles WhatsApp enquiries, Urdu voice notes, site visits and handwritten follow-ups. We start from your process, use your business number and train your staff on their own data. If a feature is not needed, we say so and keep the scope focused on the work that actually moves a lead forward.
As a complete software house, we can connect the CRM to the website, ERP, POS and AI tools we build. That means one vendor for the enquiry form, the WhatsApp conversation, the sales order in the ERP and the invoice at the counter. You also keep ownership of your data, with export options and role-based access instead of a locked subscription you cannot leave. Support is handled by a Pakistan-based team that understands local business hours and local customer expectations.
A starter CRM for a small team usually costs PKR 90,000 to PKR 160,000. A growth setup with WhatsApp Business API, assignment rules and quotation tracking ranges from PKR 160,000 to PKR 320,000. Larger teams with ERP integration or multiple branches start around PKR 320,000. WhatsApp conversation charges, hosting and SMS are quoted separately at actual cost, and you always receive a fixed written quote before work begins.
Pakistan mein CRM software ki qeemat kitni hoti hai?
Chhoti team ke liye starter CRM aam taur par PKR 90,000 se 160,000 tak aata hai. WhatsApp Business API, lead assignment aur quotation tracking wala growth setup PKR 160,000 se 320,000 tak hota hai. ERP integration ya multiple branches wale bade setups PKR 320,000 se shuru hote hain. WhatsApp message charges, hosting aur SMS alag se actual cost par quote hote hain, aur kaam shuru hone se pehle fixed written quote milta hai.
Yes, in most cases. We first check whether your current business number is eligible for the WhatsApp Business API or a supported multi-device setup. Customers continue messaging the same number they already know. We handle the technical connection, Meta verification where required, and message testing before go-live. The number and Meta Business account should stay in your ownership; we set up team access so staff can work from the shared inbox without passing a phone around.
Kya hum apna mojooda WhatsApp number use kar sakte hain?
Ji haan, zyadatar cases mein. Hum pehle check karte hain ke aap ka mojooda business number WhatsApp Business API ya supported multi-device setup ke liye eligible hai ya nahi. Customer usi number par message karte rehte hain. Hum technical connection, zaroorat par Meta verification aur go-live se pehle message testing handle karte hain. Number aur Meta Business account aap ki ownership mein rehna chahiye; hum team access set karte hain taake staff phone ghumaye baghair shared inbox use kar sake.
Yes, and small teams often benefit fastest because there are fewer people to train. A shared inbox stops one salesperson from becoming the single owner of every customer relationship. Assignment rules make sure each lead has a named owner, reminders prevent follow-ups from slipping, and the owner can see the whole pipeline without asking for a daily report. You can start with a focused starter setup and add automation, integrations or users later as the team grows.
Kya 3 se 5 logon ki chhoti sales team ke liye CRM faida mand hai?
Ji haan, aur chhoti teams ko aksar sab se jaldi faida hota hai kyunke train karne wale log kam hote hain. Shared inbox se ek salesperson poore customer relationship ka sole owner nahi rehta. Assignment rules har lead ka naam assign karte hain, reminders follow-up na chhootne dete hain, aur owner ko daily report maange baghair poora pipeline nazar aata hai. Aap starter setup se shuru karke baad mein users, automation aur integrations add kar sakte hain.
Yes. We import existing contacts and leads from Excel or CSV, including source, owner, stage and notes where available. Website forms and Facebook or Instagram lead ads can create leads automatically through a direct integration or a secure webhook. WhatsApp click-to-chat enquiries arrive in the shared inbox and can be converted into leads with the source tagged. Before go-live we remove obvious duplicates, agree which fields matter, and show your team how to handle imported records.
Kya aap Excel, Facebook aur website se leads import kar sakte hain?
Ji haan. Hum mojooda contacts aur leads Excel ya CSV se import karte hain, jahan available ho wahan source, owner, stage aur notes ke saath. Website forms aur Facebook ya Instagram lead ads direct integration ya secure webhook ke zariye khud leads bana sakte hain. WhatsApp click-to-chat enquiries shared inbox mein aati hain aur source tag ke saath lead mein convert ho sakti hain. Go-live se pehle hum duplicates check karte hain, important fields tay karte hain aur team ko imported records handle karna sikhate hain.
Your business owns the data. Depending on the deployment you choose, we set up the CRM in your own cloud account or on your server, and you can export contacts, conversations and reports at any time. Access is controlled by role permissions, activity is logged, and backups run automatically. Where the WhatsApp Business API is used, message content is handled through Meta's official API, and we explain what is stored where before go-live. Our team accesses the system only for agreed support work and with your permission.
Hamara data kis ki milkiyat hai aur uski hifazat kaise hoti hai?
Data aap ke business ki milkiyat hai. Deployment ke hisaab se hum CRM aap ke apne cloud account ya server par set up karte hain, aur aap kabhi bhi contacts, conversations aur reports export kar sakte hain. Access role permissions se control hota hai, activity log hoti hai aur backups khud chalte hain. WhatsApp Business API use hone par message content Meta ke official API ke zariye handle hota hai, aur go-live se pehle hum batate hain ke kya kahan store hota hai. Hamari team sirf tay-shuda support kaam ke liye aur aap ki ijazat se access karti hai.
Yes. The CRM runs in a mobile browser and can be installed as a home-screen app, so field salespeople can update stages, log calls and check follow-ups from their phones. The interface is kept light for Pakistani mobile networks. WhatsApp messaging itself needs an internet connection. For teams working in low-signal areas, we design a simple call-and-visit workflow that staff update when they are back online, rather than promising full offline operation.
Kya CRM mobile phone aur kamzor internet par chalta hai?
Ji haan. CRM mobile browser mein chalta hai aur home-screen app ki tarah install ho sakta hai, is liye field sales team phone se stage update kar sakti hai, calls log kar sakti hai aur follow-ups dekh sakti hai. Interface Pakistani mobile networks ke liye halka rakha jata hai. WhatsApp messaging ke liye internet zaroori hai. Kam signal wale areas ke liye hum simple call aur visit workflow design karte hain jo team online hone par update karti hai; hum poori offline working ka wada nahi karte.
Yes. We connect the CRM with your website forms, ERP, POS or accounting system so customer details, orders and balances do not need to be typed twice. A typical setup might pull customer and invoice status from the ERP into the CRM, or push a won deal into the ERP as a sales order. Because we also build ERP, POS and websites, one team can handle the integration and test it end to end. Existing third-party systems can connect through their API where access is available.
Kya CRM hamare ERP, POS ya website ke saath connect ho sakta hai?
Ji haan. Hum CRM ko website forms, ERP, POS ya accounting system ke saath connect karte hain taake customer details, orders aur balances dobara type na karne parein. Aam setup mein CRM ERP se customer aur invoice status leta hai, ya won deal ERP mein sales order ke taur par jata hai. Kyunke hum ERP, POS aur websites bhi banate hain, ek hi team integration handle aur test karti hai. Purane third-party systems API ke zariye connect ho sakte hain jahan access available ho.
A focused starter CRM usually goes live in two to four weeks. Growth setups with WhatsApp API, assignment rules and quotation flows take four to eight weeks, depending on integrations and how quickly your team can review the configuration. Training is included: we run sessions for salespeople, supervisors and the owner, provide short guides in Urdu or English, and stay available during the first weeks of live use. Follow-up rules and reports are reviewed after go-live and adjusted once real data starts coming in.
CRM set up hone mein kitna time lagta hai aur training mein kya shamil hai?
Focused starter CRM aam taur par 2 se 4 hafton mein live ho jata hai. WhatsApp API, assignment rules aur quotation flows wale growth setups 4 se 8 hafte lete hain, integrations aur team ki review speed ke hisaab se. Training shamil hai: hum sales team, supervisors aur owner ke liye sessions lete hain, Urdu ya English mein chhoti guides dete hain aur pehle hafton mein available rehte hain. Go-live ke baad real data par follow-up rules aur reports review aur adjust kiye jate hain.
Tell us how leads reach your team today, which WhatsApp number you use and where follow-ups usually slip. We will map a practical pipeline and send a fixed PKR quote within one working day.